FAQ
Frequently Asked Questions
11. Are returns free?
In the event of a defective or incorrect item, we will cover all shipping costs and replace it with a new item.
12. How do I join the HAUS OF M.AA.R membership?
Simply create an account on our website. Membership is completely free!
13. What are the membership benefits?
Members enjoy a 5% discount on their first order, free shipping on all orders, and an exclusive 10% discount during their birthday month.
14. How do I use my Welcome Gift (5% off)?
Your welcome discount will be automatically applied at checkout on your very first purchase after joining.
15. How do I know what size to order?
Please refer to our Size Guide, which is available on every product page, to see detailed measurements and sizing advice.
16. How should I care for my Haus of M.AA.R garments?
Wash in cold or room-temperature water and turn the garment inside out before washing. Use a mild detergent and do not use bleach. Avoid tumble drying, dry in the shade or under gentle sunlight, and iron on low-to-medium heat to preserve the fabric and color for longer-lasting wear.
17. What if I receive a defective item?
Please contact us within 3 days of receiving the item. We will cover all shipping costs and replace the item with a new one.
18. How can I contact customer support?
You can contact our customer support via Line Official.
19. Do I need to create an account to place an order?
No, you can check out as a guest. However, we highly recommend creating an account to enjoy exclusive member perks like free shipping on all orders!
20. Are the colors of the products exactly as they appear on the website?
We make every effort to display the colors of our products as accurately as possible. However, due to different monitor settings, the actual color may vary slightly.